Thousands of immigration applications assigned to hundreds of former employees’ IDs and placeholder codes have gone through a major review and clean-up of its global application system conducted by the federal government, to ensure none had been forgotten, as per CBC News. The Immigration, Refugees and Citizenship Canada ended the longstanding practice of using inactive officers’ IDs as virtual holding bins for applications to ensure all files will not fall through the cracks.

According to CBC, it was reported nearly two years that IRCC was assigning a large amount of applications to those inactive users in its Global Case Management System (GCMS), wherein it is used to process citizenship and immigration applications. Some applications handled by former employees were reassigned to all active employee weeks following CBC’s story, according to emails obtained despite officials denying that applications were ever in limbo. Staffs also appeared to question the efficiency of their own file management system.

Files reassigned and IDs deactivated as several teams reported back that reassignment to some applications and deactivation of some dormant user IDs in the days following CBC’s report were done.

Information Source: CBC News